Returns & Exchanges

If you would like to return an item, please fill out the returns slip included in your order.

Please also email us at store@seashepherd.org to let us know which item(s) you are returning. Once we have received your package, we will refund you the full amount for the item(s).

Refunds will be made via your original payment method. Credit card refunds will be made within 3 business days of receiving and approving your return. You will see this credit on your credit card statement. 

Within 15 days of receipt you may return most items purchased in our store for a full product refund. Please note shipping is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours. When returning an item, the original packing slip (receipt) must also be included. If you no longer have the packing slip on hand, reach out to us at store@seashepherd.org and we’ll get it sent to you!